Complaints
Procedure

Pickwick Jewellers and Pawnbrokers strive to offer a high quality service. However, should a situation arise when business is not transacted to your absolute satisfaction, you are entitled to an explanation of what has happened.

It is a fundamental approach of our company that you are given the opportunity to question what has occurred if you are not absolutely happy with our service. Should an error by the company have taken place, we shall ensure we rectify the matter as soon as we are able and then use the lessons learnt to improve our service to you.
Complaints Procedure - Pawnbroking ServicesIf you have a complaint regarding our Pawnbroking Services, you can be assured that every problem will be dealt with and if we are at fault, we will do all we can to resolve the error in the fastest time possible.

For complaints relating to our pawnbroking service please click the link below.
Pawnbroking Complaints Procedure >>
 
Complaints Procedure - Other ServicesIf you have a complaint regarding our other services (retail sales, foreign currency, jewellery repairs and valuations, buying service, buy-back), you can be assured that every problem will be dealt with and if we are at fault, we will do all we can to resolve the error in the fastest time possible.

For complaints relating to our other Services please click the link below.
Other Services Complaints Procedure >>
 

 
© Pickwick Investments Limited 2015-2022
Registered Office: 1st Floor, Healthaid House. Marlborough Hill, Harrow HA1 1UD.
Registered in England and Wales No. 04366252
Head Office 14 High Street / Dartford / Kent DA1 1BY
Pickwick Jewellers & Pawnbrokers are authorised and regulated by the
Financial Conduct Authority for the provision of pawnbroking loans.
Our Firm Reference Number is 737136 and we can be found on the Financial Services Register.
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